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Services and Charges
As a service to our customers, we have
listed our standard rates for the services that we provide. We
believe that this will help you in deciding on the type of
support that you would like to engage us in.
- On-site/Remote Support
- Software Development
- Training
- Maintenance Contract
- On-site support (Singapore) -
Scheduled
- Arranged at least 2 days in
advance
- Charges: S$800/day
- Minimum charge: S$800 (one
day)
- On-site support (Singapore) - Urgent
- Response within 2 hours
- Charges: S$150/hour
- Minimum charge: S$300 (2
hours)
- Maximum charge of S$800/day
- On-site support (Overseas) - Scheduled
- Arranged at least 1 week in
advance
- Charges: S$800/day
- Minimum charge: S$1600 (2
days)
- Excludes transportation and
accommodation charges
- Remote support - Phone/Email/Fax/Modem
- Requires BASIC maintenance contract
- Charges: S$100/hour or S$100 per incident
(whichever is higher)
- Minimum charge: S$100
- Excludes IDD charges for
return calls to non-Singapore telephone numbers
- For modem support, customer must use PC
Anywhere for Windows as remote control software
- Initial Meeting and Proposal Document
- Charges: S$800
- This fee is waived if the
proposal is accepted by the customer, and project
exceeds 5 days of development work
- A discount of 50% is given for
this proposal fee if the proposal is accepted but
covers less than 5 days of development work
- Development Work
- This covers the following:
- System Study
- Programming
- Training
- Implementation
- Charges: S$800/day
- All development projects come
with a 1 year warranty (from implementation
date). Any problems found to be due solely to
errors or bugs in the developed application will
be fixed free of charge.
- Documentation Charges
- This covers the following:
- System Specifications
- Training Materials
- User Guides
- Technical References
- S$300 for every 10 pages of A4
sized documentation
- Minimum charge: S$300
- Customised Training
- All training will be tailored
to the customer's requirement.
- Training will be held at
customer's premises.
- No limit to the number of
attendees.
- Includes 1 printed copy of
standard training materials only (can be
duplicated by customer)
- Charges: S$1000/day
- Excludes travel and
accommodation charges for overseas sites
- Advanced Revelation Developer course
- Charges: S$3000 (3
days)
- Students must already be
versed in basic programming concepts as course
does not teach general database programming
- Covers AREV interface, AREV data structure,
creating AREV applications, PAINT, RBASIC, RLIST etc
- AREV courses are conducted in
AREV 3.X.
- Basic
- Charges: S$2000/year
- Remote support only (Phone/Fax/Email/Modem)
- Covers 20 incidents. Subsequent support will
be charged at S$100 per incident or S$100/hour, whichever is
higher
- Excludes IDD charges for
return calls to non-Singapore telephone numbers
- Customised
- All other maintenance
contracts are negotiated on a case by case basis
based on the following:
- applications to be
supported
- type of support
required (on site, off site)
- response time required
- service hours
- duration of coverage
- Rates are variable (based on
agreement). Generally set at 10% of initial
development charges (plus enhancements), subject
to a minimum of S$2000/year.
- Minimum charges: S$2000/year
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